Experience

Job Description:

As an employee of Telstra Port Lincoln I am currently fulfilling the roll of a Customer Advisor. This is a retail sales based position involving the promotion and sale of telecommunications and entertainment products. As well as the provision of in-depth knowledge and support on products and services to customers on a day-to-day basis. 

Job Roles:

• Promotion and sale of telecommunications and entertainment products including; Mobile and Data Devices, Home and Business Internet Services, Online Streaming Products and More. 

• Educating customers with all available and/or purchased products and services.

• In store customer support for all products and services. 

• Creation and escalation of customer support cases to dedicated customer support teams.  

Software Used:

• Salesforce

• Apple IOS

• Android

• Microsoft Office Suite (Microsoft Excel, Word, Teams and To Do).

• ClickPos

• UPos

• Billpoint

• ATG/Netpro 

Hardware Used:

• Apple Devices (iPhones and iPads).

• Android Devices (Samsung, Google Pixel, Oppo and more).

• NBN and Mobile Broadband Devices (Netgear and Telstra). 

• Wearable Devices (Apple/Samsung Watch, Apple/Samsung Headphones and more. 

• Eftpos Payment Systems

• Windows Desktop Computers

• Printers

Job Description:

My employment at Evans River K-12 School was completed as part of a trainee-ship as a Technology Support Officer. Under the employment of this organization I gained the training and knowledge necessary to maintain, manage, develop and support various technologies in a business/educational environment. In this workplace I also gained specialized knowledge of the various technologies and procedures used within the New South Wales Department of Education. Due to the COVID-19 pandemic I also obtained skills in Working from Home.     

Job Roles:

• Providing Help Desk Support via several methods (in-person, online and over the phone).

• Maintaining, upgrading and installing computer hardware (Lenovo, HP, Acer, Apple, etc.).

• Maintaining, upgrading and installing  computer software and operating systems (Microsoft, Apple, Adobe, etc.). 

• Maintaining, upgrading and installing peripherals and miscellaneous hardware (Monitors, Interactive Displays, Audio Equipment, Network Equipment, Cameras, etc.).

• Maintaining and installing printers/printer software (Fuji Xerox, Canon, Brother and HP).

• Logging devices including; laptops, desktops, peripherals and network equipment (Switches, Wireless Access Points, etc.) for repair under warranty and/or "Accidental Damage Protection" repair with their respective vendors.     

• Creation of records, guides and documentation in regards to technology.

• Planning and implementing the roll-out of appropriately 80+ personal devices for students per year, as part of our "Specified Device" program. 

• Borrowing and returning technology to both staff and students (Laptops, Cameras, Audio Equipment, Projectors, etc) for education purposes.

• Performing of technology stock-takes as required. 

• Recording and/or live streaming (via YouTube) promotional materials, in school events and education resources. 

• All other technology related issues as required. 

Software Used:

• Microsoft Windows.

• Apple MacOS and iPadOS.

• Microsoft Office Suite.

• Google Online Applications (Google Sheets/Docs/Slides/Forms/Sites, YouTube, SketchUp).

• Adobe Suite (Photoshop and Premier).

• JAMF Pro .

• Apple School Manager and Apple Configurator 2.

• Oliver Library Borrowing System.

• Sentral Student and School Management System.

• Open Broadcaster Software.

• Zoom.

Hardware Used:

• Windows Desktops and Laptops (Lenovo, HP and Acer).

• Apple MacBooks, iPads and Apple Pens.

• Google Chromebooks (HP and Toshiba). 

• Video and DSLR Cameras (Canon and Panasonic). 

• 3D Printers (UpBox).

• Printers (Fuji Xerox, Brother, HP and Canon).

• Interactive Displays and Projectors (SMART, Promethian, Casio, Dell, Epson). 

Job Description:

During my employment at the Sandbar Restaurant, Evans Head I fulfilled the duties of a Kitchen Hand.  Working in this environment I gained skills and knowledge necessary to work in a fast pace workplace like hospitality. Whilst employed here I learnt how use several different types of commercial cooking equipment as well as various methods of food preparation, cooking and presentation.    

Job Roles:

• Food preparation.

• Cooking (Fryers, Salad Bar and Deserts)

• Meal presentation (positioning, portioning, garnishing, etc.).

• Cleaning (Fryer Oil Changes, Cutlery/Dishes, Cooking Spaces, etc.).

• Other duties as required.  

Equipment Used:

• Fryers

• Knives

• Mixers

• Grills

• Commercial Dishwasher

• Cleaning tools/equipment

Job Description:

During my employment at the Red Rooster in Sunbury Victoria, I fulfilled the duties of a Back of House Crew Member. Working in this environment I gained skills and knowledge necessary to work in a fast pace workplace like hospitality. Whilst employed here I learnt how use several different types of commercial cooking equipment as well as various methods of food preparation and cooking.    

Job Roles:

• Food preparation.

• Cooking (Fryers and Burger/Wrap Station)

• Meal packaging (positioning, portioning, etc.).

• Cleaning (Fryer Oil Changes, Commercial Equipment, Cooking Spaces, etc.).

• Other duties as required.  

• Completing online training as required.

Equipment Used:

• Fryers

• Knives

• Commercial Ovens

• Bread Toaster

• Cleaning tools/equipment

• Computers

Job Description:

During my employment at Express IGA Woodburn, I fulfilled the duties of a Retail Assistant. Working in this environment I gained skills and knowledge necessary to work in a retail environment including; customer relations, stock management, cash desk operation and more. As part of my employment at this workplace I learnt techniques for selling and/or upselling products. 

Job Roles:

• Cash register operation.

• General product management/restocking/facing.

• Deli, fruit and vegetable management (Cold Meat, Chicken, Fruit and Vegetables). 

• Service of alcohol and cigarettes.

• General store maintenance and cleaning. 

Equipment Used:

• Meat Slicers

• Food Wrap Dispenser

• Commercial Ovens

• Knives

• Cash Register

• Pallet Jack/Lifter

• Cleaning Tools